Money Back Guarantee

Secure and Hassle-Free Shopping – Guaranteed

At ZGEN FURNITURE, we want to ensure that every purchase you make with us is 100% secure from start to finish. As pioneers of modern furniture in the USA, we are committed to offering high-quality products at highly competitive prices. We also proudly offer a 30-Day Money Back Guarantee — because your satisfaction is our top priority.

If you ever receive an item that is damaged, defective, or different from what you ordered, it is our responsibility to resolve the issue swiftly and fairly.

How Do We Resolve Your Issue?

If you encounter a problem with your order, simply contact us using the official details listed on our website. We’ll handle your request in one of the following ways:

✅ Offer a partial discount as compensation
✅ Replace the damaged or defective part
✅ Collect the product and issue a full refund

“So, you know you’re in safe hands with ZGEN FURNITURE.”

How to Submit a Request:

1. Submit your request via the contact form on our website

2. Attach images of the damaged or incorrect product

3. Get the item replaced or your money refunded!

Important Conditions to Note:

❌ If a customer orders the wrong product, ZGEN FURNITURE is not responsible for the error.
❌ If the product is damaged during self-assembly, a replacement part can be provided at a cost.
❌ If you change your mind after receiving the goods, you may still return the product — but it must be in its original packaging or in resellable condition, and you are responsible for the return shipping costs.
❌ If the product has been assembled or partially assembled, returns are not accepted.