Privacy Policy

Privacy Policy – Your Data, Our Responsibility

At ZGEN FURNITURE, we are sincerely committed to protecting your privacy. It’s not only our top priority, but also our responsibility to keep all your personal information secure and confidential.

We understand you may have questions like:
Why do we collect your information? Who has access to it?
Let’s walk you through how your data is collected and handled.

How We Collect Your Information

We collect information in several ways:

1. Information You Provide to Us

You share personal details when:

• Placing an order

• Visiting our website

• Communicating with us through emails, messages, or calls

2. Information from Your Orders

When you place an order on our website, we collect:

• Your full name

• Shipping and billing address

• ZIP code

• Contact number and email

• Payment information (e.g., credit/debit card or account details)

3. When You Visit Our Website

By simply visiting ZGEN FURNITURE’s website, we may collect data such as:

• Your interests and preferences

• Your location

• Duration of your visit

• Pages visited

If you sign up for promotions or discount codes, we collect your:

• Email address

• Saved login credentials (e.g., encrypted passwords for auto-login convenience)

4. Correspondence

If you reach out to us via email, phone, or any other method, we may store communication records for training, security, and customer service purposes.

Information We Collect Automatically

When you browse our online store, we may automatically collect:

• Visit details: pages visited, time spent, search terms

• Device info: device type, ID, OS, browser version, IP address

• Login and session data

This is done through cookies and analytics tools for performance monitoring and website improvement.

Who Has Access to Your Information?

Your information is accessed only by limited internal teams, each for specific purposes:

1. Website Management Team

They use your data to manage orders, updates, or technical issues — ensuring your experience is smooth.

2. Delivery Team

Our delivery partners receive only essential information:

• Your name

• Contact number

• Shipping address

• Product details

This data is used solely for order dispatch and delivery.

3. Customer Care Team

When you reach out for support, our team may access:

• Order ID

• Product details

• Estimated delivery time

• Delivery address (only when necessary)

Why We Collect Your Information

We collect your data for legitimate business purposes:

• To process and deliver your orders accurately

• To improve our website and services

• To notify you of product updates or restocks

• To send you promotional offers or discount codes as a valued customer

Our Security Protocols

We adhere to data privacy laws applicable in the United States, including the California Consumer Privacy Act (CCPA) and other relevant state laws.
We do not sell or share your personal information with third-party marketers under any circumstances.

Your data is protected using industry-standard security practices:

• Secure servers and hosting

• Encrypted data storage

• Multiple digital barriers and firewalls

• Routine security audits and compliance management

Need to Update Your Information?

If you’d like to update or correct any personal details, simply contact us via our website or email. We’re always available to assist and ensure your experience with ZGEN FURNITURE remains safe, secure, and trustworthy.